Frequently Asked Questions

Yes, you can modify or cancel your order within 2 hours of placing it. Please contact us immediately with your order number if you need to make changes.

Once the order has been processed or shipped, modifications may not be possible.

We accept the following payment methods:

• Cash on Delivery (COD) — Pay when you receive your order
• Bank Transfer — Direct bank transfer to our account
• EasyPaisa — Mobile account transfer
• JazzCash — Mobile account transfer

Once your order is shipped, we will send you a tracking number via email and SMS. You can use this tracking number to check the real-time status of your delivery.

You can also track your order by logging into your account and viewing your order history.

Orders are processed within 24-48 hours of confirmation. You will receive a notification once your order is ready for dispatch.

During busy periods (e.g., holiday seasons), processing may take slightly longer. We'll keep you updated throughout the process.

Currently, we only ship within Pakistan. However, we are exploring international shipping options and will announce any updates on our website.

If you're outside Pakistan and would like to place an order, please contact us directly for assistance.

We offer free delivery nationwide on all orders above Rs 5,000. For orders below Rs 5,000, a standard delivery fee of Rs 250 applies.

Delivery typically takes 2-5 business days within Pakistan, depending on your location.

• Major cities (Lahore, Karachi, Islamabad, Multan): 2-3 days
• Other cities: 3-5 days
• Remote areas: 5-7 days

Yes, we deliver to all major cities and most remote areas in Pakistan. However, delivery to remote areas may take 5-7 business days.

Please note that Cash on Delivery (COD) may not be available in some remote areas. We will inform you of any limitations during the checkout process.

If you're not available at the time of delivery, our courier partner will attempt delivery again the next working day.

You can also arrange for someone else to receive the package on your behalf by providing a authorization letter or contacting us.

All products purchased from Qasim Mobile Shop come with a 12-month warranty covering manufacturing defects.

The warranty covers:

• Manufacturing defects
• Hardware malfunctions
• Screen defects (dead pixels, discoloration)
• Battery issues (swelling, rapid discharge)

The warranty does not cover physical damage, water damage, unauthorized repairs, or normal wear and tear.

To claim your warranty, please follow these steps:

• Contact us with your order number and a description of the issue
• Provide photos or videos showing the defect (if applicable)
• Bring or send the product to our store at Mall Plaza, Multan
• Our team will inspect the product and process your claim

Warranty claims are typically processed within 3-5 business days.

Yes, we accept returns for defective products within 7 days of delivery.

To initiate a return, please contact us with your order number and proof of defect. Return shipping costs are covered by us for defective products.

Once your return is approved and the product is received, we will process your refund within 3-5 business days.

Refunds are issued via the same payment method you used for the purchase. For COD orders, refunds are processed via bank transfer or EasyPaisa/JazzCash.

If your product arrives damaged, please refuse delivery or note the damage on the delivery receipt. Then contact us immediately with photos of the damage.

We will arrange for a replacement or refund as soon as possible. All our shipments are insured for damage during transit.

Yes, all phones listed on our website are 100% PTA approved unless explicitly stated otherwise. We clearly mark non-PTA phones if available.

We understand the importance of PTA approval and always ensure our customers receive devices that are fully compliant with Pakistani regulations.

Absolutely! We only sell 100% genuine, original products. Every device we stock is physically inspected and tested by our team before being listed for sale.

We source our products from authorized distributors and manufacturers. All products come with original packaging, accessories, and manufacturer warranty.

We primarily sell brand new devices. However, we do offer certified refurbished phones for select models, which are clearly labeled.

All refurbished phones are thoroughly inspected, tested, and come with a 6-month warranty.

You can create an account by clicking on the Register link at the top of any page. Fill in your details and click "Create Account."

Having an account allows you to track your orders, save your addresses, and access your order history.

You can contact us through any of the following channels:

• 📍 Visit: Mall Plaza, Multan (10:00 AM – 8:00 PM)
• 📧 Email: info@qasimmobileshop.com
• 📞 Phone: +92-XXX-XXXXXXX
• 💬 WhatsApp: +92-XXX-XXXXXXX

We typically respond to queries within 2-4 hours during business hours.